One hundred points of respect.

Diversity

• Women’s Representation — Does the shop employ women in technical, customer-facing, administrative, or leadership roles?5
• LGBTQIA+ Inclusion — Does the shop maintain and communicate policies or workplace practices that support LGBTQIA+ employees and customers?5
• BIPOC Representation — Does the shop employ individuals from racially and ethnically diverse backgrounds across technical, customer-facing, administrative, or leadership roles?5
• Disability Inclusion — Does the shop maintain inclusive hiring practices and provide reasonable workplace accommodations for employees with disabilities when needed?5

Language

• Multilingual Staff — Does the shop have employees who can assist customers in languages other than English?5
• Languages Available — Which languages, other than English, are available for customer communication at this location?5

Accessibility

• Mobility Accessibility — Does the facility provide accessible features for individuals with mobility disabilities, such as ramps, accessible parking, wide entryways, appropriate seating, or accessible service areas?5
• Communication Accessibility — Does the shop provide accommodations for customers who are deaf or hard of hearing, such as written communication, text-based service updates, captioned resources, interpretation assistance, or other accessible communication options?5

Age Inclusion

• Multigenerational Workforce — Does the shop demonstrate age-inclusive hiring and employment practices that welcome qualified workers across different stages of their careers?5
• Career Development Across Age Groups — Does the shop provide training, mentorship, apprenticeship, advancement, or continuing-development opportunities for both emerging and experienced technicians?5

(Not calculated in score)

Prices

• Written Estimates — Does the shop provide written estimates that clearly outline expected parts, labor, fees, and taxes before work begins?0
• Clear Pricing — Does the shop clearly explain repair recommendations, pricing, and any additional costs before performing work?0
• Payment Options — Does the shop offer payment plans or financing options to help customers manage repair costs?0
• Repair Authorization — Does the shop obtain customer approval before performing additional work or charging beyond the original estimate?0

Loyalty Program

• Customer Rewards — Does the shop offer a customer loyalty or rewards program that encourages repeat business and recognizes returning customers (e.g., points, discounts, referral incentives, or customer appreciation programs)?3.33

Lobby Comforts

• Are complimentary snacks or beverages available for customers?3.33
• Is complimentary drinking water available in the waiting area?3.33
• Does the waiting area provide entertainment, such as a television or other customer amenities?3.33
• Is complimentary Wi-Fi available for customers?3.33
• Does the waiting area include activities or accommodations for children?3.33
• Is the customer lobby maintained through a routine cleaning schedule that promotes a clean and welcoming environment?3.33
• Are customers permitted to bring well-behaved pets into the facility, where appropriate?3.33

Transportation Assistance

• Does the shop provide or coordinate towing services for customers?3.33
• If towing services are used, does the shop offer to waive or offset towing costs when repair work is approved?3.33
• Does the shop assist customers with transportation options such as ride-share services, shuttle service, or loaner vehicles while repairs are being completed?3.33

Customer Convenience

• Is the shop’s address, contact information, and location clearly displayed across its website, marketing materials, and online business listings?3.33
• Is the shop conveniently located near recognizable landmarks or major businesses to improve customer accessibility?3.33
• Is the shop located near a public transportation route or bus line?3.33
• Are the shop’s hours of operation clearly communicated online and at the physical location?3.33